Privacy Policy

1. OUR COMMITMENT

We are committed to respecting and protecting the privacy of your personal data.

To make you feel confident about providing your personal data ("Information") to us when using our benefits, services or properties, we have written this Privacy Policy to let you know:

  • What Information we collect,
  • how we use your Information,
  • whom we may share your Information with, and
  • how we protect your Information.

We may amend this Privacy Policy from time to time as our business requirements or the law changes, and will let you know about the amendments by publishing the updated version on our website. If at any point you have a concern about this Privacy Policy, please contact us to have it addressed.

2. WHAT INFORMATION WE COLLECT

When you interact with us via our website, mobile app, social networking sites, hotline or other customer touchpoints, we receive Information about you. We do so to improve our benefits and services in order to serve your best interests as a GetGo member.

The Information we collect and process includes but may not limit to the following:

  • Personal data such as your name, gender, date of birth and nationality
  • Contact data such as your mailing addresses, telephone numbers and email addresses
  • Travel data such as your passport, booking details, travel companions, preferences and special needs
  • Behavioural data such as your use of our website, mobile app and hotlines
  • Transactional data such as your earn and redeem activity with our partners
  • Other data you may voluntarily disclose to our customer service group or via participation in our surveys or contests

We may link together your Information with other data that we have collected about you from any other sources (to the extent permitted in terms of this Privacy Policy).

3. HOW WE USE YOUR INFORMATION

We use your Information to:

  • fulfil our obligations as program operator and render the benefits and services to you in full
  • administer your account
  • provide member support and resolve your inquiries
  • provide services tailored to your personal preferences and interests
  • provide you with relevant marketing communications and offers, subject to the permission you give us*
  • process your transactions in a timely and secure manner
  • improve our benefits and services in order to serve your needs better

*You may choose not to receive marketing communications at any time, by following the "Manage Subscription" process contained in the communication itself, or update your preferences settings after logging on to our website.

4. WHOM WE MAY SHARE YOUR INFORMATION WITH

We may disclose your Information to our suppliers and third parties contracted to fulfil our obligations to you on our behalf as program operator or for relevant marketing offers and services.

We may also disclose your Information to our lawyers or legal advisors for the purpose of establishing, exercising or defending our legal rights, in response to government authorities, agencies or other third parties to the extent permitted or required by applicable law, or in response to subpoenas, court orders or legal processes.

5. HOW WE PROTECT YOUR INFORMATION

We implement organizational and technical measures to protect your personal information. This includes putting user access controls mechanisms in place, training our employees in handling your personal information, and signing data processing and/or sharing agreements with third parties.

We use SSL (Secure Socket Layer – the standard security technology for establishing encrypted link between a web server and a browser, adapted from http://info.ssl.com/article.aspx?id=10241) protocol to protect in transmission the Information we collect online from you.

Our employees are made aware of internal information security policy, privacy policy and data breach response process and trained to respond to any breach of security swiftly and effectively.

6. ACCESS AND ACCURACY OF YOUR INFORMATION

Any Information processed by GetGo in connection with this Privacy Policy is controlled by Cebu Air, Inc. You may access or correct your Information online. If you wish to obtain a copy of or delete your full Information held by us, please contact us in writing.

The written request must contain the following:

  • Your name, postal address and signature
  • A signed authority from any third party whose data you request on their behalf, subject to presentation of any government-issued ID containing the photograph and signature of both you and the third party whose data you request, so that we can verify your authority and identity

Please send your request to:

Data Protection Officer

Cebu Pacific

Cebu Pacific Building

Domestic Road

Pasay City 1301, Metro Manila, Philippines

7. COOKIES

We use cookies, which are small pieces of data stored on the web browser on your computer, to help us improve your user experience of our website, and track your use of a partner's website in order to fulfil our obligations as program operator.

You can enable or disable cookies by modifying the settings in your browser. However, you may not be able to receive certain benefits and services if cookies have been disabled completely.

For the convenience of access to information, we provide you links to other websites. Accessing these websites is solely at your own risk and we shall not be responsible for the availability, privacy practices, content, views or the use of any Information that you may share with these websites.

We do not monitor these linked websites for accuracy and content, and do not warrant and have no liability for the information contained therein. We are not responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with your use of linked websites or your reliance on any content, good or service available on or through the linked websites.

9. HOW LONG DO WE STORE YOUR INFORMATION

All Information that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.

10. DESTRUCTION OF PERSONAL INFORMATION

Should you disagree with this Privacy Policy and would like to close your account in GetGo, please contact us to have it addressed. Once the account is closed, we shall securely dispose all Information about you. Some information may remain in backup copies and logs for up to ninety (90) days but shall not be used for any purpose other than legally required. Accounts which are inactive for more than one (1) year shall be deactivated, and four (4) years thereafter shall be closed.

11. UPDATES TO PRIVACY POLICY

For further questions, you may contact us .

We reserve the right to amend this Privacy Policy at any time by posting a notice and a revised version of the Privacy Policy on our website, and by notifying you via electronic means. The revised Privacy Policy shall be effective thirty (30) days after it is posted on the website. It is your responsibility to be apprised of these changes in the Privacy Policy. If you disagree with the changes, you may request to close your account by contacting us.

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